Proceed to enter the Confirmation ID, then click Activate Windows. Once your Installation ID is verified, you will be given your Confirmation ID. Provide the Installation ID generated earlier in the activation wizard. If you are reactivating a Windows 10 license, make sure to clarify to the agent you want a license reactivated. You might be asked to provide your Windows 10 product key. For this particular case, I want to reactivate Windows 10. Wait while you are connected to a Microsoft Answer Tech.Īfter the call agent greets you, explain your issue. Click No when prompted for a response.Ĭlick No again, then click talk to a person.Ĭlick Services & Apps then click Windows.Ĭlick Setting up then click Chat online with a Microsoft Answer Tech. Type test in the chat window, then press Enter. Head on over to the Microsoft Contact Us web page, then click the Get started button. You can also start chat support using your web browser. Or you can order W10 recovery media from HP for the PC at the link below.Update: In the Windows 10 Creators Update and later versions, contacting support is now available in a new app called Get Help or you can use web browser to contact support using the virtual assistant. Then after W10 is installed, you can install the drivers and available software from the PC's support page below.

The software will work with the W10 product key in the PC's BIOS and automatically activate once you are connected to the internet. You will be given the option of making a bootable W10 installation flash drive (you will need a 4 GB flash drive for that), or save an ISO file, which you can burn to a DVD using your DVD burning program's burn ISO file option. So, the easiest and least expensive thing to do would be to reinstall W10 by making your own plain W10 installation media by using the Media Creation Tool at the link below. According to the specs at the link below, the PC originally came with W10 Home from HP.

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